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Privacy Policy

Privacy Policy

This privacy policy explains how Print Haven processes personal data when you use the website, contact us, submit files, request print services, or arrange collection or local delivery in Dronninglund.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
User Rights

Your Rights

You may have rights to know whether we process your data, to request correction of inaccurate information, and to ask for deletion or restriction in appropriate cases. You may also object to processing based on legitimate interests and raise a complaint with the competent supervisory authority if you believe your rights have been affected.

Available rights depend on the legal basis and the type of data involved.
Requests

Submitting Requests

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify your identity and to locate the relevant records before responding.

Requests are handled after we confirm identity and assess any legal exceptions.
Data Retention

Retention

Inquiry records are kept for the time needed to handle the request and maintain business records. Order, payment, and production records are retained for the period required by accounting, tax, and contract-related obligations. Uploaded files and related working material are deleted or anonymized when they are no longer needed for the service or for a lawful retention purpose.

We keep data only for as long as needed for the relevant purpose or legal requirement.
Policy Updates

Policy Updates

The updated version will apply from the date it is published unless a different effective date is stated. We may provide notice of material changes through the website or by direct communication where appropriate.

We may revise this policy when our practices, legal obligations, or service setup change.
GDPR
EU framework

GDPR Overview

Where the GDPR applies, Print Haven acts as a controller for personal data processed in connection with website use, inquiries, quotations, orders, file review, production, delivery, and related administration. Processing is based on the legal grounds that apply to the relevant activity, including performance of a contract, compliance with legal obligations, legitimate interests, or consent where required.

If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.

Reference framework
Regulation
General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority
Datatilsynet
This section is intended for individuals whose data is processed under the GDPR.
GDPR aware

Your GDPR Rights

Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to receive a copy of data you provided in a structured format in some cases. If processing is based on consent, you may withdraw it for future processing, without affecting prior lawful processing.

The rights described here apply subject to the conditions and limits set by law.
01

Why We Use Data

We use personal data to respond to inquiries, review uploaded files for resolution, crop, and profile suitability within the agreed pre-flight scope, prepare quotes, manage test print and final approval steps, produce printed items, arrange payment, support collection or local delivery, maintain records, secure the website, and meet legal and accounting obligations.

Processing is limited to what is reasonably needed for the service relationship.
02

Service Providers

We may share personal data with payment processors, technical service providers, hosting or communication providers, and delivery or logistics partners that help us operate the website and fulfill orders. These parties may process data only for the services they provide to us and under appropriate confidentiality and security obligations.

Service providers receive only the information needed for their assigned function.
03

Legal Disclosure

We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the establishment, exercise, or defense of legal claims.

Disclosure may be required where law, court order, or public authority process applies.

Contact Information

Privacy email
[email protected]
Privacy phone
+45 34 74 12 04
Postal address
Fjembhedevej 27, 9330 Dronninglund
Privacy contact
[email protected]

Use the contact details below for privacy questions and requests relating to this policy.

Contact Page

Data We Collect

We may process contact details, order and inquiry information, uploaded image files, file specifications, resolution and crop review details, consultation notes, payment and billing records, delivery or collection details, and technical data such as device and browser information. Where relevant, we also process communications about test prints, quantity approval, and production status.

The categories collected depend on the service request and the information needed to handle it.

How We Collect Data

We receive data when you contact us by email, submit a contact form, upload files, request a quote, approve a test print, or place an order. We also collect limited technical data automatically when you use the website, and we may receive payment-related or delivery-related information needed to complete the service.

Most information comes directly from the customer or from the files submitted for printing.

Types of Cookies

We may use strictly necessary cookies for core site functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and the settings applied.

The site may use cookies that support operation, preferences, and measurement.

Cookie Controls

You can manage cookies through your browser settings and, where available, through site controls. Disabling certain cookies may affect functionality such as form handling, preference storage, or basic analytics used to understand site performance.

Cookie preferences can usually be adjusted in the browser, and some cookies may be blocked without affecting basic access.